Toll Free: Frequently Asked Questions
CUSTOMER QUESTIONS
Q. How do I become a customer?
A. Just click on the link in the Become a Customer section, fill out and submit the form. Please note: The Occasions Group - Manufacturing is a wholesaler and only qualified resellers can become The Occasions Group - Manufacturing customers.
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Q. How can I get a catalog of The Occasions Group - Manufacturing products?
A. Just click on the Request a Catalog link in the Customer Service section of our website.
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Q. Are samples of your products available?
A. Please contact Customer Service at 1-800-748-2959 for assistance.
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Q. Do you custom manufacture product? How can I get a quote?
A. Just fill in the Request a Quote form located by clicking the Custom Manufacturing tab on the top navigation bar.
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WEBSITE QUESTIONS
Q. How do I sign in to my account?
A. Click on the existing customer Sign-On, enter your username and password.
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Q. How do I change my password?
A. Please contact our Accounts Receivable team and they will assist you in changing your password. Customer Service can be reached via phone at: 800-748-2959, or via e-mail at: armfg@theoccasionsgroup.com.
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Q. Is this site secure?
A. This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. We provide a Secure Sockets Layer (SSL) connection when requesting personal information from our customers such as name, address, credit card number, etc.” SSL is fully supported by all browsers.
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Q. What is your privacy policy?
A. Please see our policy by clicking here.
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PRODUCT QUESTIONS
Q. How come I don't see pricing listed by your products?
A. The Occasions Group - Manufacturing is a wholesaler. We sell products only to qualified resellers. To see our pricing, you must create an account first and "Sign In" to the website. Click on the Become a Customer link.
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ORDER QUESTIONS
Q. Which credit cards do you accept?
A. We accept Visa, MasterCard and American Express.
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Q. How long will it take to get my order? Do you offer Rush delivery?
A. Stock non-holiday product pictured on our website is generally available and can be shipped within 3 business days after you submit your order, assuming you are an established customer with good credit history. If a product is out of stock at the time of your order, it generally can be manufactured and ready to ship within 10 business days of receipt of your order.
For boxed holiday card delivery policies, please see the "Shipping information" page of the website. If you have questions, please contact our dedicated Customer Service team at 1-800-748-2959 or csmfg@theoccasionsgroup.com.
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Q. Is there sales tax on my order?
A. As long as you are a qualified reseller and have submitted a current Tax Exempt Certificate, no state or local sales tax is applied to your order.
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Q. Can I make changes to my order after it is submitted?
A. Your satisfaction is extremely important to us! We will do our best to make your changes before your order is processed, however, due to our fast turnaround time, we cannot guarantee that we will be able to intercept or change any order once it is in process. If the order has been processed, there will be a $15.00 charge for changes plus a 15% restocking fee if the order is canceled. Please call our Customer Service team at: 1-800-748-2959 for assistance.
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Q. What is your Return Policy?
A. All sales are final. Returns are accepted on damaged goods only with prior approval from our Customer Service Team. A Return Authorization number must be obtained and we must be notified of all shortages, overages, incorrect stock, and damages within 30 days of receipt of order. All other returns will be refused. Claims may be deducted up to 90 days after notification. Please contact Customer Service.
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Q. What is the minimum order requirement?
A. For Boxed Holiday Cards, a $150 minimum order is required. Boxed Holiday Card orders totaling less than the minimum will be charged a $20 service fee. All Boxed Holiday Cards must be ordered in increments of 6 boxes per design.
For orders of Napkins, Envelopes, Stationery or non-boxed Greeting Cards, the minimum order is one case. All products must be ordered in full case quantities.
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Q. What are your shipping policies?
A. For Boxed Holiday Cards, orders received by March 16th will be available to ship on or after August 17th. Orders received between March 17th and May 31st will be available to ship on or after September 15th. The Occasions Group - Manufacturing cannot guarantee product availability for orders received after May 31st. Orders received after May 31st will be filled on an "if inventory is available" basis, given priority based upon the date the orders are received. Orders received after June 1st will be available to ship on or after September 15th.
Orders ship via UPS/FedEx or Freight, depending upon the weight and size of the order. International Drop Ships are not accepted. Any charges incurred by The Occasions Group - Manufacturing for drop-ship address corrections will be charged to your account. The Occasions Group - Manufacturing will ship the best way unless specified by the customer.
For orders of Napkins, Envelopes, Stationery or blank Greeting Cards, there are no seasonal ordering restrictions.
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Q. What are your terms of sale?
A. Generally, most accounts are setup on Net 30 terms. Exceptions must be approved in advance of your order. Boxed holiday card customers receive Net December 10th dating, upon credit approval. Prepay by check, money order or credit card is also accepted. Please contact customer service at 1-800-748-2959 if questions.
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